Frequently Asked Questions

deepsight cloud is the AI-powered text analysis platform from deepsight. It helps businesses automatically analyze unstructured text data (e.g. customer feedback, employee surveys, NPS comments) and gain structured insights.

With 11 AI modules, you can find topics, analyze sentiment, translate texts, anonymize PII data and much more – all GDPR-compliant and hosted in Germany.

deepsight cloud is ideal for:

• Market Research: NPS analysis, customer feedback, market research
• HR Departments: Employee surveys, exit interviews, pulse surveys
• E-Commerce: Product reviews, customer reviews
• Enterprises: Large data volumes, API integration, custom training

No programming knowledge required – the web app is intuitive to use.

You can start immediately:

1. Request beta access (free)
2. Upload CSV/Excel
3. Select modules (e.g. Topic Discovery + Sentiment)
4. Start analysis → Results in ~2-5 minutes

No installation, no training required. The first 1000 texts are free.

Topic Discovery automatically finds the main topics in your texts – without predefined categories.

Example: In 2000 NPS comments, Topic Discovery automatically finds topics like "Customer Service", "Product Quality", "Delivery Time", "Value for Money", etc.

You receive a matrix representation (each topic = separate column) and can edit topics afterwards (merge, rename, delete).

Sentiment Analysis automatically classifies texts into Positive, Neutral, or Negative – with confidence scores.

Examples:

• "Great product, fast delivery!" → Positive (95%)
• "Delayed delivery, poor service" → Negative (89%)

Performance: ~30 seconds for 1000 texts, €0 cost (Transformer model, no AI call).

deepsight supports 30+ languages with the Translation module:

• DeepL: German, English, French, Spanish, Italian, Dutch, Polish, Russian, Japanese, Chinese and many more
• AI Fallback: 100+ languages including rare languages

Auto-Detection: Languages are detected automatically, no manual selection needed.

Recommendation: First translate all texts into one language, then Topic Discovery → unified topics across all languages.

Yes, with Codebook Analysis you can use predefined categories:

• 93 Pre-Trained Models (NPS, HR, E-Commerce, etc.)
• Custom Training: Train your own models with 20+ examples per category

Custom Training Example:

1. Category "Packaging" with 20 example texts
2. Category "Product Quality" with 20 example texts
3. Train model → Apply to new texts

Yes, 100%. deepsight cloud is built for EU companies:

• ✅ EU Hosting: All data in Germany (AWS Frankfurt)
• ✅ Anonymization: 8 PII types (names, emails, phone, IBAN, etc.)
• ✅ DPA Template: Data Processing Agreement per Art. 28 GDPR
• ✅ ISO 27001 & SOC 2: Certification in progress
• ✅ No data sharing: Sub-processors only with SCCs (Standard Contractual Clauses)

Your data belongs to you. deepsight cloud guarantees:

• ✅ No AI Training: Your data is NOT used to train AI models
• ✅ End-to-End Encryption: AES-256 (in transit & at rest)
• ✅ Multi-Tenancy with Isolation: Strict data separation between customers
• ✅ Automatic Deletion: Data is deleted after project completion (configurable)
• ✅ Backup & Recovery: Daily, 30 days retention

Yes, with anonymization. HR data is particularly sensitive – deepsight cloud offers:

• ✅ Anonymization Module: MANDATORY for HR data (works council!)
• ✅ 8 PII Types: Names, emails, phone, addresses, IPs, IBANs, etc.
• ✅ 3 Masking Modes: FULL ([NAME]), PARTIAL (M*** M***), HASH (consistent hashes)

Example: "John Doe (john@company.com) is unhappy" → "[NAME] ([EMAIL]) is unhappy"

deepsight cloud uses a Pay-per-Use model (only pay for what you use):

• Topic Discovery: ~$0.02-0.05 per 1000 texts
• Sentiment Analysis: €0 (Transformer model)
• Translation: ~$0.05 per 1000 texts (DeepL)
• Anonymization: ~$0.01 per 1000 texts

Beta Phase: First 1000 texts are free. Transparent billing based on usage thereafter.

Enterprise: Fixed-price models available for large volumes.

Yes, the beta phase is free:

• ✅ First 1000 texts free
• ✅ All modules available
• ✅ No time limit
• ✅ No credit card required

After beta phase: Pay-per-Use with transparent pricing (see above).

Billing is monthly based on your actual usage:

• ✅ Transparent Costs: Each analysis shows estimated costs upfront
• ✅ Detailed Invoice: Export of all analyses with costs
• ✅ No hidden fees: You only pay for successful analyses

Enterprise: Annual fixed-price contracts available.

Yes, a REST API for developers and automation:

• ✅ Upload via API: Upload CSV/Excel/JSON
• ✅ Pipeline Control: Select & start modules via API
• ✅ Webhooks: Notifications for completed analyses
• ✅ Retrieve Results: JSON export of analysis results

Available from: Q2 2025 (Beta phase web app only)

Input Formats:

• ✅ CSV (UTF-8, with/without header)
• ✅ Excel (.xlsx, .xls)
• ✅ JSON (API)

Output Formats:

• ✅ CSV (with new columns for topics, sentiment, etc.)
• ✅ Excel (.xlsx)
• ✅ JSON (API)

Requirements: At least 1 column with free text (e.g. "Comment", "Feedback", "Text").

Web App:

• ✅ Up to 50,000 texts per upload
• ✅ Maximum file size: 50 MB

Enterprise/API:

• ✅ Unlimited dataset size
• ✅ Batch processing for millions of texts

For larger data volumes: Contact our Enterprise team.

Beta Phase:

• ✅ Email Support: Send support request (response within 24h)
• ✅ Documentation: Comprehensive guides & use cases
• ✅ Feedback Channel: Direct feature requests

Enterprise:

• ✅ Dedicated Support: Personal contact person
• ✅ SLA: Guaranteed response times
• ✅ Onboarding: 1:1 setup sessions